000 00281nam a2200121Ia 4500
008 211209s9999 xx 000 0 und d
020 _a9789332534452
041 _aeng
082 _a658.4013 BES
100 _aBESTERFIELD
245 _aTOTAL QUALITY MANAGEMENT
260 _bPEARSON
999 _c79932
_d79932