000 00284nam a2200121Ia 4500
008 211209s9999 xx 000 0 und d
020 _a9788177581348
041 _aeng
082 _a658.812 KIN
100 _aKINCAID
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
260 _bPEARSON
999 _c79862
_d79862