000 00327nam a2200121Ia 4500
008 211209s9999 xx 000 0 und d
041 _aeng
082 _a658.812 RAI
100 _aRAI, ALOK KUMAR
245 _aCUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
250 _a2/e, 2013 ed.
260 _bPRENTICE HALL LEARNING
999 _c76052
_d76052