000			00339nam a2200133Ia 4500
008			211209s2012 xx 000 0 und d
020			_a978812241799
041			_aeng
082			_a658.562 KES
100			_aKESHAVAN , N R
245			_aTOTAL QUALITY MANAGEMENT
260			_aNEW DELHI _bJ. K INTEL PUBLISHERS _c2012
300			_aXV + 318
999			_c65897 _d65897