000 00313nam a2200121Ia 4500
008 211209s2009 xx 000 0 und d
020 _a8177223712
041 _aeng
100 _aANIL MISHRA, RUCHI GUPTA
245 _aCUSTOMER SERVICING IN RETAILING
260 _aNEW DELHI
_bBIZTANTRA
_c2009
300 _aXXIII328
999 _c63749
_d63749