000			00349nam a2200133Ia 4500
008			211209s2010 xx 000 0 und d
020			_a8122427974
041			_aeng
082			_a658.8 DER
100			_aALEN, DEREK R
245			_aCUSTOMER SATISFACTION RESEARCH MANAGEMENT
260			_aNEW DELHI _bNEWAGE INTERNATIONAL _c2010
300			_aXIII 248
999			_c63622 _d63622