000 00279nam a2200121Ia 4500
008 211209s2010 xx 000 0 und d
020 _a8174462678
041 _aeng
100 _aSHANKAR, RAVI
245 _aSERVICES MARKETING
260 _bEXCEL BOOKS
_c2010
300 _aXIV 656
999 _c62678
_d62678