| 000 | 00380nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211209s2010 xx 000 0 und d | ||
| 020 | _a8131725979 | ||
| 041 | _aeng | ||
| 082 | _a658.8 LOV | ||
| 100 | _aLOVELUCK, CHRISTOPHER,WIRTZ | ||
| 245 | _aSERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY | ||
| 250 | _a6 ed. | ||
| 260 |
_aNEW DELHI _bPHI/PEARSON _c2010 |
||
| 300 | _aXX 637 | ||
| 999 |
_c62649 _d62649 |
||