000 00311nam a2200121Ia 4500
008 211209s2009 xx 000 0 und d
020 _a8120329959
041 _aeng
100 _aJANIKIRAM B, GOPAL R K
245 _aTOTAL QUALITY MANAGEMENT TEXT AND CASES
260 _aNEW DELHI
_bPHI
_c2009
300 _aIX 250
999 _c62601
_d62601