| 000 | 00380nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211209s2010 xx 000 0 und d | ||
| 020 | _a8131219850 | ||
| 041 | _aeng | ||
| 082 | _a658.812 FRA | ||
| 100 | _aBUTTLE, FRANCIS | ||
| 245 | _aCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES | ||
| 250 | _a2 ed. | ||
| 260 |
_aNEW YORK _bBUTTERWORTH _c2010 |
||
| 300 | _aXIX500 | ||
| 999 |
_c61748 _d61748 |
||