| 000 | 00334nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 211209s2010 xx 000 0 und d | ||
| 020 | _a007066077 | ||
| 041 | _aeng | ||
| 100 | _aZEUITHAML, VALARIC A | ||
| 245 | _aSERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM | ||
| 260 |
_aNEW DELHI _bTMH _c2010 |
||
| 300 | _axxix, 743 | ||
| 999 |
_c61718 _d61718 |
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