000 00333nam a2200133Ia 4500
008 211209s2008 xx 000 0 und d
020 _a8131501603
041 _aeng
082 _a658.5 RIC
100 _aMETTERS, RICHARD
245 _aSERVICE OPERATIONS MANAGEMENT
260 _aNEW DELHI
_bCENGAGE PUBLISHING
_c2008
300 _a370
999 _c56153
_d56153