000			00325nam a2200133Ia 4500
008			211209s2008 xx 000 0 und d
020			_a8131505182
041			_aeng
082			_a658.812 ROG
100			_aBARAN, ROGER J
245			_aCUSTOMER RELATIONSHIP MANAGEMENT
260			_aNEW DELHI _bCENGAGE _c2008
300			_a308
999			_c55879 _d55879