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008 211209s2009 xx 000 0 und d
020 _a8131507797
041 _aeng
082 _a670.427 JOE
100 _aWISNER, JOEL D
245 _aPROCESS MANAGEMENT
260 _aNEW DELHI
_bCENGAGE
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300 _a500
999 _c55861
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