| 000 | 00359nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 211209s2007 xx 000 0 und d | ||
| 020 | _a0007252053 | ||
| 041 | _aeng | ||
| 082 | _a658.812 BLA | ||
| 100 | _aBLANCHARD, KEN | ||
| 245 | _aRAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE | ||
| 260 |
_aNEW DELHI _bHARPER-COLLINS _c2007 |
||
| 300 | _aX + 138 | ||
| 999 |
_c51333 _d51333 |
||