000 00354nam a2200133Ia 4500
008 211209s2008 xx 000 0 und d
020 _a0787987527
041 _aeng
082 _a651.7 DIA
100 _aBERENBAUM DIANE
245 _aHOW TO TALK TO CUSTOMERS CREATE A GREAT IMPRESSION EVERY TIME
260 _aNEW DELHI
_bWILEY
_c2008
300 _aX,209P
999 _c51141
_d51141