000 00332nam a2200133Ia 4500
008 211209s2007 xx 000 0 und d
020 _a9788120329959
041 _aeng
082 _a658.4013 JAN
100 _aJANAKIRAMAN B
245 _aTOTAL QUALITY MANAGEMENT: TEXT AND CASES
260 _aNEW DELHI
_bPHI
_c2007
300 _a250
999 _c45620
_d45620