000 00316nam a2200109Ia 4500
008 211209s9999 xx 000 0 und d
041 _aeng
082 _a658.562 DON
100 _aSUMMERS, DONNA
245 _aQUALITY MANAGEMENT: CREATING AND SUSTAINING ORGANIZATIONAL EFFECTIVENESS
260 _bPRENTICE HALL OF INDIA
999 _c43678
_d43678