000 00290nam a2200097Ia 4500
008 211209s9999 xx 000 0 und d
041 _aeng
100 _aHOFFMAN, DOUGLA
245 _aESSENTIALS OF SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES
260 _bTHOMSON LEARNING ASIA PVT. LTD.
999 _c42978
_d42978