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| 082 | _a658.812 MET/MET | ||
| 100 | _aMETTERS, RICHARD | ||
| 245 | _aSUCCESSFUL SERVICE OPERATIONS MANAGEMENT | ||
| 260 |
_aCHENNAI _bVIJAY NICOLE _c2004 |
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| 300 | _a374 | ||
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