000 00389nam a2200145Ia 4500
008 211209s2004 xx 000 0 und d
020 _a81-7722-376-3
041 _aeng
082 _aCLO/KUR
100 _aCLOW, KENNETH E
245 _aSERVICES MARKETING: OPERATION, MANAGEMENTS AND STRATEGY
250 _a2 ed.
260 _aNEW DELHI
_bBIZTANTRA/IDREAMTECH PRESS
_c2004
300 _a460
999 _c38462
_d38462