000			00408nam a2200145Ia 4500
008			211209s2003 xx 000 0 und d
020			_a0-07-247142-5
041			_aeng
082			_aZEI/BIT
100			_aZEITHAML, VALARIE A
245			_aSERVICES MARKETING: INTEGRATED CUSTOMER FOCUS ACROSS THE FORM
250			_a3 ed.
260			_aNEW DELHI _bTATA MCGRAW HILL PUBLISHING COMPANY _c2003
300			_a668
999			_c37957 _d37957