000			00413nam a2200145Ia 4500
008			211209s2000 xx 000 0 und d
020			_a0-07-462329-X
041			_aeng
082			_aZEI
100			_aZEITHAML, VALARIE A
245			_aSERVICE MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
250			_a2 ed.
260			_aNEW DELHI _bTATA MCGRAW-HILL PUBLISHING COMPANY LIMITED _c2000
300			_a620
999			_c34943 _d34943