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| 005 | 20250508141501.0 | ||
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| 020 | _a9781490719573 | ||
| 028 | _bTRAFFORD PUBLISHING | ||
| 040 | _cMSRIT LIBRARY | ||
| 100 | _aRandy A Steinberg | ||
| 245 | _aArchitecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure | ||
| 260 | _bTrafford Publishing | ||
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