000			00334nam a2200133Ia 4500
008			211209s2011 xx 000 0 und d
020			_a9788131759394
041			_aeng
100			_aLOVELOCK,CHRIST
245			_aSERVICE MARKETTING PEOPLE, TECHNOLOGY,STRATEGY
250			_a7TH ed.
260			_bPEARSON EDU _c2011
300			_a683
999			_c112104 _d112104