000			00299nam a2200121Ia 4500
008			211209s2012 xx 000 0 und d
020			_a8121921619
041			_aeng
100			_aBALAJI B
245			_aSERVICES MARKETING AND MANAGEMENT
260			_aNEW DELHI _bS CHAND _c2012
300			_aXII,436
999			_c111480 _d111480