000 00313nam a2200121Ia 4500
008 211209s2012 xx 000 0 und d
041 _aeng
082 _a658.562 ROS
100 _aJANAKIRAMAN B
245 _aTOTAL QUALITY MANAGEMENT : TEXT, CASES
260 _aNEW DELHI
_bPHI LEARNING
_c2012
300 _aIX 250
999 _c111366
_d111366