000 00326nam a2200121Ia 4500
008 211209s2001 xx 000 0 und d
020 _a81-7808-440-6
041 _aeng
100 _aBURNETT, KEN
245 _aHANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT
260 _aNEW DELHI
_bPEARSON EDUCATION
_c2001
300 _a401
999 _c104083
_d104083