| 000 | 00372nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211209s2016 xx 000 0 und d | ||
| 020 | _a978429026812 | ||
| 041 | _aeng | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZEITHAML VALARIE A | ||
| 245 | _aSERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM | ||
| 250 | _a6 ed. | ||
| 260 |
_bMGH _c2016 |
||
| 300 | _aVII, 711 | ||
| 999 |
_c102431 _d102431 |
||