000 00328nam a2200121Ia 4500
008 211209s2010 xx 000 0 und d
020 _a9788125912057
041 _aeng
100 _aMOHAMED PECRU H
245 _aCUSTAMER RELATIONSHIP MANAGEMENT
260 _aNEW DELHI
_bVIKAS PUBLISHING HOUSE
_c2010
300 _aXIII + 224
999 _c100995
_d100995