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	1.	No cover image available CUSTOMER CARE EXCELLENCE HOW TO CREATE AN EFFECTIVE by COOK, SARAH Edition: 6TH ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: NEW DELHI KOGAN PAGE 2011 Availability: Items available for loan: M S Ramaiah Institute of Technology (1). Place hold Save to lists Add to cart (remove)
	2.	ESSENTIAL GUIDE TO EMPLOYEE ENGAGEMENTS BETTER BUSINESS by COOK SARAH Material type: Text; Format: print ; Literary form: Not fiction Language: English Availability: Items available for loan: M S Ramaiah Institute of Technology (1). Place hold Save to lists Add to cart (remove)

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