00250nam a2200109Ia 4500008004100000020001500041041000800056100001800064245002400082260002200106300001200128211209s2010    xx            000 0 und d  a8174462678  aeng  aSHANKAR, RAVI  aSERVICES MARKETING   bEXCEL BOOKSc2010  aXIV 656