00325nam a2200121Ia 4500008004100000020001500041041000800056082001400064100002000078245006700098260002700165300001100192211209s2008    xx            000 0 und d  a0787987527  aeng  a651.7 DIA  aBERENBAUM DIANE  aHOW TO TALK TO CUSTOMERS CREATE A GREAT IMPRESSION EVERY TIME   aNEW DELHIbWILEYc2008  aX,209P