CLOW, KENNETH E <br/><br/>
SERVICES MARKETING: OPERATION, MANAGEMENTS AND STRATEGY  

 - 2 ed. 
 - NEW DELHI  BIZTANTRA/IDREAMTECH PRESS  2004 
 - 460 
<br/><br/><label>ISBN: </label>81-7722-376-3 
<br/><br/><label>Dewey Class. No.: </label>CLO/KUR