TY  - BOOK
AU  - EVANS, JAMES R
TI  - TOTAL QUALITY: MANAGEMENT, ORGANIZATION AND STRATEGY 
SN  - 0-324-01276-4
U1  - 658.4013 EVA/DEA 
PY  - 2000///
CY  - SINGAPORE
PB  - SOUTH-WESTERN/THOMSON LEARNING
ER  -