00379nam a2200133Ia 4500008004100000020001800041041000800059082001200067100002400079245006700103250001000170260005700180300000800237211209s2003    xx            000 0 und d  a0-07-247142-5  aeng  aZEI/BIT  aZEITHAML, VALARIE A  aSERVICES MARKETING: INTEGRATED CUSTOMER FOCUS ACROSS THE FORM   a3 ed.  aNEW DELHIbTATA MCGRAW HILL PUBLISHING COMPANYc2003  a668