RASTOGI, EKTA <br/><br/>
CUSTOMER RELATIONSHIP MANAGMENT: TEXT & CASES  

 - 1ST ed. 
 - NEW DELHI  EXCEL BOOKS  2011 
 - XI,373 
<br/><br/><label>ISBN: </label>9788174469335 
<br/><br/><label>Dewey Class. No.: </label>658.4022 RAS