ZEITHAML VALARIE A <br/><br/>
SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM  

 - 6 ed. 
 -  MGH  2016 
 - VII, 711 
<br/><br/><label>ISBN: </label>978429026812 
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI