SERVICE MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
ZEITHAML, VALARIE A
SERVICE MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM - 2 ed. - NEW DELHI TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED 2000 - 620
0-07-462329-X
ZEI
SERVICE MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM - 2 ed. - NEW DELHI TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED 2000 - 620
0-07-462329-X
ZEI